These Rules of Use govern your access and use of any offers and products found on the Mumayizat app. By using the App, you agree to be bound by these Rules and any additional terms of use included with specific Offers.

Using Offers:

– Availability: Offers are valid 7 days a week during the issuing merchant’s trading hours, with minimal exclusion days. Check the Offer details for any exceptions.

– For Normal and Custom Offers: Can be redeemed with a minimum of 01 member, unless specified in the discount coupon.

– Presentation: Always present your Offer to the merchant before you pay or request the bill.

– Combinations: Offers cannot be combined with other discounts, promotions, special menus, or loyalty programs.

– Validity Period: Offers are valid for the duration shown on the Coupon itself.

1.1. Membership

Who can become a member in Oman?

Anyone who registers on the Mumayizat app (becoming a “Member”) and purchases a Membership (through the app or website) can join.

1.1.1. Membership Renewal:

– Expiration: All memberships will expire at the end of the mentioned expiry date, unless the member chooses to renew the membership.

– Renewal Charges: The original payment method will be charged at the beginning of the new term, including any applicable fees and taxes.

– Renewal Period: Depends on the subscription selected.

– Auto-Renewal: You can turn off auto-renewal any time before your current membership expires. Go to your membership settings in the app and follow the turn-off auto-renewal instructions.

1.1.2. Cancellation Policy:

– Policy Applicability: This policy applies to all Members.

– Cancellation Request: You can request a membership cancellation within the first 07 days of a new or auto-renewed membership or contact Customer Service via email at app@mumayizat.om.

1.1.3. Multiple Device Usage:

– Effective January 2025: Each member can access their membership on up to 4 devices simultaneously.

1.2. Redeeming Offers

1.2.1. Redemption Process:

– Choose Your Offer: Find the Offer you want to use in the app. If you’re at the merchant’s location (like a restaurant, coffee shop, etc.), let your merchant know you have the app before requesting the bill.

– Present Offer: Show your mobile device with the chosen Offer to the merchant before you get the bill.

– Merchant Verification: The merchant will likely enter a PIN to verify the Offer.

– Offer Redeemed: Once the merchant verifies the Offer, it will be redeemed, and the discount will be generated on your bill.

– Repeat for More Offers: You can use the same process to redeem additional Offers.

1.2.2. Group Redemptions:

– Refer to Specific Offer Details: For groups, refer to the specific Offer details for allowed redemptions per visit/booking/table.

1.2.3. Dispute Resolution:

– Disagreements: If there’s a disagreement regarding an Offer, you’ll need to pay according to local laws and submit the reimbursement for the same dispute.

– Resolution Process: Mumayizat will then contact relevant parties to resolve the issue and repay the discount amount to the member.

1.2.4. Taxes:

– Service Charges: Offer redemption does not cover any applicable service charges or taxes (like VAT or GST).

– Charges by Merchants: Merchants will charge these separately following local tax regulations.

1.3. Validity

1.3.1. Offer Validity:

– Period: Offers are valid for the period shown on the Offer itself unless otherwise stated. There might be a few exclusion days.

– Modifications: Mumayizat reserves the right to change, remove, or modify Offers at any time. They are not liable if an Offer is no longer available.

1.3.2. General Terms:

– Merchant and Location: You can only use Offers at the issuing merchant and location.

– Specific Items/Services: Offers apply only to the specific items/services and locations mentioned in the Offer details.

– Combinations: Offers cannot be combined with other discounts, promotions, loyalty programs, or employee discounts.

– Service Charges: Service charges are not included in the Offer redemption.

– Taxes: Taxes (like VAT or GST) are not included and may be charged separately by merchants following local regulations.

– Refusal: If a merchant refuses your Offer, contact Mumayizat Customer Service.

– Prohibition: Reproducing, reselling, or modifying Offers is strictly prohibited. Offers used in such ways are void.

– Cash Redemption: Offers cannot be redeemed for cash.

1.3.3. Multiple Outlet Restriction:

– Per Merchant: Offers are available per merchant, not per individual outlet.

– Redemption: Using an Offer at one location will mark it as redeemed for all that merchant’s locations.

1.3.4. Informal Dining & Takeaway:

– One Person: Offers in this category are typically for one person unless otherwise specified.

1.4. Daily, Monthly, BOGO Offers & Hotel Offers

1.4.1. Every Day Offer

1.4.1.1. Offer Specificity:

– Everyday Service Offers are only valid for the service or item specifically mentioned on the coupon.

– You cannot combine them with other offers, promotions, or discounts.

1.4.1.2. Redemption:

– You can use one coupon per visit or bill, as long as you meet any requirements mentioned on the coupon itself.

1.4.2. Monthly Offers

1.4.2.1. Validity and Changes:

– The validity period is shown on each Monthly Offer.

– Mumayizat reserves the right to remove these Offers at any time and is not liable if an Offer is discontinued before the listed expiry date.

1.4.2.2. Multiple Uses:

– Monthly Offers don’t run out after a single use. You can redeem them multiple times during their validity period.

1.4.2.3. General Rules:

– Monthly Offers are subject to the Mumayizat app’s standard Rules of Use.

1.4.3. Buy One Get One (BOGO) Offer Rules

1.4.3.1. General Rules:

– BOGO Offers are a type of promotion where you can buy one item and get another item (usually of the same value) for free.

– These rules apply in addition to the standard Mumayizat App Rules of Use.

1.4.3.2. Redemption:

– One Offer can be used for two people (unless otherwise specified in the Offer details).

– For groups of eight or more, a maximum of four (4) BOGO Offers can be used per visit/booking/table (refer to specific Offer details for confirmation).

– Present your mobile device with the chosen BOGO Offer to the Merchant before you get the bill (for restaurants) or before requesting service completion (for Beauty & Fitness).

– The merchant will likely verify the Offer with a PIN (some exceptions may apply).

– Once verified, the BOGO Offer will be redeemed, and the corresponding item or service will be removed from your bill.

– You can use the same process to redeem additional BOGO Offers if allowed.

1.4.3.3. Important Notes:

– BOGO Offers are only valid for the duration indicated on the Offer itself, unless otherwise stated. There might be minimal exclusion days.

– BOGO Offers cannot be combined with other discounts, promotions, loyalty programs, or employee discounts.

– The least expensive item (as listed on the Offer) will be deducted if both items need to be from the same category (“Main Course” or “Set Lunch”).

– Only one bill will be presented per table/group. Splitting bills is not allowed.

– BOGO Offers are not valid for shared dishes (e.g., three people sharing two main courses).

1.4.3.4. Additional Information:

– Mumayizat reserves the right to remove or modify BOGO Offers at any time.

– BOGO Offers are not redeemable for cash.

1.4.4. MUMAYIZAT Hotel Rules of Use

These Hotel Rules of Use govern the use of all MUMAYIZAT products, including any terms of use incorporated within specific Hotel Offers. “MUMAYIZAT,” “we,” “us,” or “our” refers to the MUMAYIZAT group of companies. In the event of any discrepancy between these Rules and the terms of use on a Hotel Offer, the terms of use on the Hotel Offer shall prevail.

Registered members of the MUMAYIZAT mobile application (“App”) can access hotels listed within the app. MUMAYIZAT offers three primary categories: BOGO, Custom, or Normal Offers.

1.4.4.1. Hotel BOGO Offers

– This offer allows guests to receive one complimentary night’s stay upon booking another night of equal or greater value at the “Best Available Rates” unless specified otherwise about the description of the offer.

– The offer applies solely to the room rate and excludes breakfast (unless otherwise specified) unless mentioned otherwise.

– Hotel BOGO Offers are exclusive of taxes, charges, service fees, and any tourism fees mandated by local law. These charges apply to both the paid and complimentary nights.

1.4.4.2. Hotel Rules of Use

All Hotel Offers are subject to room availability at the discounted rate allocated to this promotion at the time of booking for each hotel. Please note the following additional conditions:

– MUMAYIZAT Members must directly request the use of the desired Hotel Offer with Hotel Reservations at the time of booking.

– Mumayizat Offers for Hotels are not valid for online bookings via the hotel website or any third-party website.

– Advance reservations must be made directly with the hotel prior to arrival. Walk-in bookings are not eligible for the Mumayizat Offers.

– Mumayizat Offers for Hotels may be unavailable on specific exclusion days or during holiday periods. Some hotels may also have minimum night stay requirements or blackout dates applicable during special events or peak seasons. Please confirm these details with the hotel before booking.

– This offer applies only to new bookings made in accordance with these Rules and does not apply to existing reservations.

– Hotel rates are quoted in the local currency or as specified by the hotel.

– Mumayizat Offers for Hotels does not include airfare, hotel transfers, or other inclusions unless explicitly mentioned on the Hotel Offer/Package Offer details.

– Mumayizat Offers for Hotels cannot be used in conjunction with any other discounts, promotions, or loyalty/rewards programs.

– All bookings are subject to the standard payment and cancellation policies of the hotel and any terms and conditions outlined at the time of booking.

1.4.4.3. Hotel Bookings

– MUMAYIZAT Members must contact Hotel Reservations directly to make a booking.

– Members should request the relevant Mumayizat Offer for Hotels at the time of booking. The hotel will then request the Special Membership Identification from the member (available in the user’s Mumayizat Application) for membership verification purposes.

– Once verified, the hotel will then confirm the booking via email.

1.4.4.4. How to Redeem Hotel BOGO/Package Offer

1. Select your chosen offer for use on the App.

2. Upon arrival at the hotel for check-in, present your mobile device displaying the chosen offer.

3. The hotel staff member will enter their four-digit PIN and record the booking details.

4. The offer will be applied to your final bill upon hotel check-out.

1.4.4.5. Hotel Policies

All bookings are subject to the applicable hotel’s standard reservation, payment, and cancellation policies. Please review the hotel’s policy on advance deposits, cancellations, and late arrival guarantees before finalizing your reservation. MUMAYIZAT assumes no responsibility for the individual management policies of each hotel.

1.5. One Month Free Trial

The Mumayizat app offers a One-month free trial for new users who register on the app. This trial allows you to experience the benefits of a Mumayizat membership before committing to a paid plan.

1.5.1. How to Activate the Free Trial:

– Download the Mumayizat app from the store.

– Register a new account using a valid mobile number that hasn’t been used for a Mumayizat free trial before.

– Once registered, you will be redirected to the plan page. Simply select the “One Month Free Plan” and submit. Please note that no payment details are required for the free plan. The trial period will begin upon confirmation.

1.5.2. What’s Included in the Free Trial?

– You can redeem a selection of Offers from participating Merchants during your One Month trial period.

– There may be limitations on the number of Offers you can redeem during the trial. (Specific details will be available within the app).

– Trial Offers will typically have a maximum estimated savings value.

1.5.3. Important Notes:

– Certain Merchants and Offers may be excluded from the free trial and unavailable for redemption by Trial Members.

– All Trial Offers are subject to the standard Mumayizat App Rules of Use. These rules include details on validity periods, exclusions, and how to use Offers.

– The One Month free trial is a one-time offer. You cannot use the same mobile number to register for another free trial after the initial trial period ends.

1.5.4. Upgrading to a Paid Membership:

After your free trial ends, you can choose to upgrade to a paid Mumayizat membership to continue enjoying all the benefits, including access to a wider range of Offers and potentially higher savings. The app will provide information on available membership plans and their associated costs.

1.6. General

– The barter, trade, sale, purchase, or transfer of any MUMAYIZAT product or any of its Offers or contents, with or without compensation, by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any Offers, is strictly prohibited unless expressly authorized by MUMAYIZAT in writing. The product, its Offers, and other content are intended for the non-commercial use of the individual purchaser of the Offers. Additionally, the use of the product or any Offers for advertising purposes is strictly prohibited.

– Any use of the Offers in violation of these Rules will render the Offers void, and MUMAYIZAT reserves the right to pursue any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. MUMAYIZAT will not be responsible for the closure or refusal of any merchant to accept MUMAYIZAT vouchers; however, we will use reasonable efforts to rectify the situation. To the extent possible, MUMAYIZAT will not be responsible in the event that acts

of God, fire, casualties, illness, or other events beyond its control prevent you from using any Offer.

1.7. Intellectual Property

– Copyright in the text, images, photographs, graphics, layout, and design of MUMAYIZAT products are protected by local and international copyright laws. Copyright in all MUMAYIZAT products and in the text, index, rules of use, offers, layout, and other copyright works contained in each MUMAYIZAT product is owned by AL MUMAYAZ GROUP LLC. or used with permission. No part of any MUMAYIZAT product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher.

– MUMAYIZAT wordmark and logo are the trademarks and/or registered trademarks of AL MUMAYAZ GROUP LLC. Other trademarks, artwork, copy, and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.

© Al MUMAYAZ GROUP LLC. All rights reserved.